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Ing. Peter van Balen
September 1987
TU Delft - Delft University of Technology, Netherlands
CICAT
Centre for International Co-operation and Appropriate Technology
Presented at the 67th Annual Meeting of the Transportation Research Board,
13 January 1988, Washington D.C.
Excerpt from: Bicycle Reference Manual for Developing Countries.
Edited by Barbara Gruehl Kipke, April 1991.
Contents:
Preface
/ Introduction
/ Non-motorized transport
/ The Sofonias bicycle project
/ Concluding remarks
/ References
Preface
Working and living for a year in Nicaragua, I have found to my cost the impact of the
transport problems on everyday life.
A society with inadequate transport not only "stands still", but also
goes "downhill".
Therefore, I hope the gained experiences will lead to some alleviation of Nicaragua's
transport problems.
For the realization of this paper I am grateful to Jaap Kolpa for his photo's, Sander
Kleiman for halftone printing, Paul Alehuis for his useful remarks, and Marja van Oost for
typing this paper.
Delft, September 1997
Peter van Balen
INTRODUCTION
In Central America, and not only there, transport of men and goods depend largely upon
motorized means of transport, with all their advantages and disadvantages.
Especially in Nicaragua, with an oil-import of 100% and a North American economic
boycott since May 1985, the transport problem is most serious.
The Sandinista government tries, as long as the economic situation permits her to do so,
to subsidize public transport as much as possible. Thus affordable for (almost)
everybody, this is no solution for the other part of the transport problem: "No hay
transporte" ("there is no transport"). In everyday-life this widely
heard slogan means
waiting for a bus for two hours or more, not being sure if any will pass. Once the bus
comes, and it happens to stop (most of them, overcrowded, pass with an average speed of
25 mph), the survival-of-the-fittest struggle to get on the bus begins. If you are lucky
you end up hanging at the back or sitting on top of the bus.
Because of the continuous war more than half of the national budget is being spent on
defence, so in the past two years the government has been forced to pursue a policy of
more realistic prices. In 18 months' time bus fares increased tenfold or more, while the
average income only doubled. Furthermore, gasoline and diesel are being rationed more
tightly every week. Hard currency - indispensable for oil, lubricants, spare parts and
new vehicles - is so scarce, that even maintaining the current - insufficient -
transport capacity appears not realistic.
All the above mentioned tendencies together lead to a worsening transport situation in
Nicaragua. Therefore the Sandinista government has to find alternatives less dependent
on hard currency. Since 1983 the government has shown an interest in the bicycle as a
potential means of solving part of the transport problems of its people.
In this paper I will try to explain how the bicycle, provided that the government and
foreign (non-) governmental organizations co-operate, may prove an appropriate means of
transport for the majority of the Nicaraguan people.
To illustrate the possibilities for the bicycle as a successful means of transport, as
well as the problems that may rise when a bicycle promotion project is introduced. I
have outlined the experiences of a bicycle assembly project in Nicaraqua (Region IV).
This project was set up by a Swiss NGO called Sofonias, and technically supported by
CICAT (Centre for International Co-operation and Appropriate Technology) of the Delft
University of Technology (DUT), in the Netherlands.
Table 1: Bicycle Imports
Missing table. Please write me an email, if you are interrested in this table
Photo 1: Glenn Fiscella in the workshop of 'Bikes Not Bombs' (J.Kolpa)
Missing photo. Please write me an email, if you are interrested in this photo
NON-MOTORIZED TRANSPORT
This consists of transport by ox-cart, horse, mule, carriage, barrow, bicycle, and on
foot. Though hardly mentioned in any statistics (except figures about bicycle-imports),
non-motorized transport is accountable for the majority of trips people make, mainly by
foot (55 - 80%) (source 1). In rural areas of Nicaragua ox-carts and horses
are still widely used, especially for carrying cargo: drums of water, sacks of corn or
beans. Barrows are often used for boxes, crates of beer or softdrinks, fruit and
vegetables, firewood, etc.. The bicycle is widely seen too, mainly for
personal transport (e.g. to and from one's work or school), especially in the flatter
urban areas (Malaya, Granada, Rivas, Chinandega, Leon).
In the rest of this chapter I will concentrate on the role of the bicycle in this
"informal" transport sector of Nicaragua.
- The bicyle
For extensive discussion about the possible role of the bicycle in Latin America, I like
to recommend Navarro's standard work: "La bicicleta y los triciclos"
(source 2); many
of the aspects he discusses apply to Nicaragua as well. People in Managua for instance,
often mention the dangers of cycling in the capital, due to reckless driving of many of
the bus-, truck- and car-drivers. Other reasons mentioned for not using a bike are the
hills in some parts of Managua, and sometimes the heat.
What role the bicycle has played in the past fifteen years is partly illustrated in
table 1, which shows the official bicycle imports since 1971 (source 9).
Privately
importing from neighbouring countries (especially Costa Rica, Guatemala, Honduras, El
Salvador and Mexico) accounts for some extra hundreds of bicycles a year. Though not
100% reliable, it shows us a steadily increasing demand until 1977. In the
FINAPRI-report (source 3) this is called "natural demand",
because in that pericd
US-dollars were freely obtainable, so the normal market forces determined the demand
(and import). Under those conditions present demand could be 10,000 - 15,000 bicycles
per year, especially when locally assembled bikes would lower the prices (source
3). In
recent years, people bought dollars on the blackmarket to avoid the official importers,
who did not get permission to buy dollars for bicycle imports.
Table 1 also shows that in the past fifteen years about 50,000 bicycles have been
imported officially; together with "grey" imports and
failings in the statistics the figure may be 60,000.
Assuming that in these years low average quality, lack of maintenance and, especially
since 1981, shortage of spare parts created a type of cannibalism not uncommon in
developing countries, the present bicycle potential may have been reduced to 20,000 -
40,000. This implies 6 - 12 bicycles per 1000 inhabitants. This is rather low compared
to some other Latin American countries (Mexico: 155, Brazil: 139, Colombia: 91,
Argentina: 159), though Chili (21) and Venezuela (15) are in the same position (source
5).
In neighbouring countries (Costa Rica, Honduras, El Salvador) "fun-bikes"
(racing-bike,
mountain-bike, BMX, etc.) are more popular than ordinary bikes. In Nicaragua it is the
ordinary bike, that is seen most; mainly used for commuter traffic, not just for
recreation (source 4).
In 1986, Jaap Kolpa, a student at the University of Amsterdam, did an
investigation into the role of the bicycle in Nicaragua (source 4). The
main conclusions were:
- a wide range of bicycles brands was still operational; 42% of all bicycles
was a Raleigh;
- 61% of the cyclists travelled 1 - 10 kilometers a day;
- 91% used their bicycle to go to work or school, 33% for recreation and 32%
for shopping or going to the market;
- 41% of the bicycles had been bought new, 59% were used;
- 50% of the first owners had their bicycle 0 - 2 years, 25% 3 - 10
years, 24% more than 10 years;
- 30% of the used bicycle owners had their bicycle 0 - 2 years, 48% 3 - 10
years, 22% more than 10 years;
- 71% of the cyclists did not live near a repair-shop;
- 83% of the cyclists could not obtain sufficient spare parts;
- the average price for a tube varied (from city to city) between the
equivalent of US$ 5 - 11 (or 3 - 6 black-market dollars);
- the average price for a tyre varied between US$ 9 - 20 (or 5 - 11
blackmarket dollar);
- 14% of the cyclists was under 20, 60 % between 20 and 40, 25% over 40.
- Major problems for transport by bicycle
- Imports in recent years have been very low, because of government
restrictions, who
minimized the quota of dollars for bicycle imports.
- Imports of spare parts have been reduced even more drastically, thus reducing
the existing bicycle potential.
- Road safety is low, especially in Managua, where the bicycle could be used by
hundreds of thousands of people.
- A "tradition of maintenance" is not known in Nicaragua,
therefore many bicycles are unnecessarily out of order.
- Prices are often too high for people with lower-incomes, because of
speculation and the lack of an instalment system.
- Some imported bicycles are of impermissible low quality, thus
undermining the status of a bicycle, which is rather good compared to
other Latin American countries.
- Co-ordination in bicycle promoting activities is very poor, thus unnecessarily
wasting a lot of resources (both money and energy wise).
- Recent bicycle promoting activities
A part from the small import-quotes assigned by the government, almost all activities
have come from abroad. In recent years donations of bicycles arrived from a dozen
countries including Sweden, Denmark, the Netherlands and the USA. The Eastern bloc
donated shipments of bicycles as well (e.g. the Soviet Union and East Germany).
The first structural improvement was the opening of a bicycle repair-shop in
Managua by the US-based "Bikes not bombs" (BNB) group, a project of the
Institute for
Transportation and Development Policy (ITDP) based in Washington DC.
BNB started their assembly and repair shop (see photo 1) in March 1985, assembling Semi
Knocked Down (SKD) bicycles donated by US-citizens. BNB have sent more than 1,000
bicycles to Nicaragua, and donated them to teachers and health workers.
The installation of a workshop run by US - and sometimes Canadian -volunteers, who train
Nicaraguans and Guatemalan refugees to be bicyclemechanics, together with the
availability of spare parts, has already proved this project to be successful.
Another project, associated with the BNB-project, was the start of a co-operative for
manufacturing bicycle-frames. This co-operative was founded in Esteli, a major city in
the north of Nicaragua, supported by the Alliance for Communities in Action (a
non-profit association of former US Peace Corps Volunteers) Altogether they built about
60 bicycles, but poor quality of the locally produced tubes forced them to stop the
project.
In the next chapter I will extensively describe a third initiative, the so-called
Sofonias-project, based in Region IV, the (flat) southwest corner of Nicaragua. This
project started in November 1985 (source 6 and 7).
By the end of 1986 the Ministry of Transport (MITRANS) bought about 3,000 Completely
Knocked Down (CKD) bicycles in China (brand: Flying Pigeon), and had them assembled by
hardly skilled mechanics of a former motorcycle import-company; 7,000 Flying Pigeon's
are reportedly on their way.
The city of Mannheim (West Germany) declared to support a - yet to be started - bicycle
assembly project in Region II (probably in El Viejo, near Chinandega). An amount of US$
22,000 has been mentioned.
The EEC donated (in 1987) 500 (Portugese) bicycles, of reportedly inferior quality, with
another 500 to come. They arrived SKD and were assembled by volunteers at the BNB
workshop in Managua. The bicycles are meant for workers of MIDINRA, the Ministry of
Agrarian Reform.
A Swedish campaign called "1000 Bikes for Nicaragua" recently delivered their first half
of this number.
The Nicaraguan Minister of Transport recently announced that 50,000 bicycles would be
imported over the next five years, including 14,000 in 1987. Rumours are going that the
bicycles will be supplied by the Soviet Union.
Photo 2: Manual assembling (J.Kolpa)
Missing photo. Please write me an email, if you are interrested in this photo
THE SOFONIAS BICYCLE PROJECT
- Origin of the project
In 1983 the Gobierno Regional (Regional government) of Region IV started the idea of
promoting the use of bicycles. Grupo Sofonias, a Swiss nongovernmental organization, was
asked to set up a local production line. Sofonias requested SKAT, the Swiss Centre for
Appropriate Technology (linked to the University of St. Gallen), for know-how to produce
a sturdy bicycle in Nicaragua. By then a two year study (source 2) done by Ricardo
Navarro (et alii) for SKAT had made it clear that large bicycle manufacturers were
basically assembly lines. Both in developed countries (like the Netherlands, Great
Britain, West Germany) and in developing countries (India, China), they only produced
the bicycle-frame themselves, buying the parts from supply companies, and assembling
them.
Given the limited financing (by HEKS, the Swiss Evangelic Interchurch Aid) and the
uncertain market prospects, it was concluded that the best strategy would be to start at
a small scale, setting up hand assembly workshops and using CKD-bicycles;
frame-production could be started after some years.
Navarro proposed, after visiting several CKD-bicycle manufacturers in Ludhiana (India),
to order two containers (one Hero, one Atlas), each containing about 650 CKD-bicycles, 5
- 10$ spare parts and 4 sets of tools to assemble the bicycles. A third container with
about 7,000 spare tyres and tubes, 2,000 patch rolls and 4,000 tube repair kits was
ordered from Shawney Rubber Industries (India). The letters of credit were opened in May
and July 1985, and the containers were due to arrive from October 1985 onwards. Navarro
was contracted by Sofonias (financed by HEKS) for a period of three months (November
1985 - January 1986) to start the project.
At Navarro's request, the Centre for International Co-operation and Appropriate
Technology (CICAT) of the Delft University of Technology (DUT) deployed their technician
Peter van Balen for one year in the project, to ensure long term assistance, which is
absolutely necessary for good results in any project.
- Project description
Below you will find some basic assumptions of the original proposal (1984).
- The regional government wants to promote the use of bicycles, especially to raise the
efficiency of a part of their civil departments. (mailmen; readers of gas-, water- and
electricity meters; staff of health centres and rural education centres).
- The donor (HEKS) stimulates the South-South relation, therefore endorsing the decision
to buy Indian CKD-bicycles.
- Bicycle assembly will be done in small scale workshops with
simple tools (photo 2).
- A dozen Nicaraguans (chosen by the regional government) are to be trained as bicycle
mechanics by Sofonias; furthermore, the training of an administrator and a technical
supervisor/manager.
- Salaries will be paid by the regional government.
- The training will be done in Jinotepe, where the central workshop
will be situated.
- After the training period, the mechanics will work in a team of three, in the four
district capitals of region IV: Jinotepe, Masaya, Granada and Rivas.
- The bicycles (black 22" Gents roadsters, with 28" x 1.5" tyres),
though formally donated
to the regional government, will be sold.
The revenues will be used for importing new
CKD-bicycles, thus making the project more
or less self-supporting.
- Two thirds of the bicycles will be sold through official channels
to priorized groups; one third will be sold to the public.
- Project supervision will be done by the regional government in cooperation with
Sofonias.
- The regional government expressed her willingness to allocate US$
50,000 -100,000 for changing the revenues (cordobas) of the sold bicycles,
thus maintaining the project.
Once the project had started, several issues were still being discussed and decided. The
most important are mentioned below:
- The Nicaraguans to be trained were to be injured war "veterans";
some of them were not yet 20 years old.
- At first the regional government lowered her exchange-allocation to US$ 30,000,
later on they withdrew any guarantee because of structural shortage of hard
currency.
- A bicycle assembly enterprise (Empresa Ensambladora de Bicicletas) was founded, which
managed the assembly process, the sale, the administration and finances. Overall control
is done by the regional government (Ministry of Industry).
- The regional government wants to see the first two months as a training-period, thus
they do not pay the mechanics until mid January 1986.
Photo 3: The central workshop in Jinotepe
Missing photo. Please write me an email, if you are interrested in this photo
- Project activities
| November 1985 |
The first (Hero) container, with 109 boxes of six CKD
bicycles, arrived in
Jinotepe; also spare parts and tools. Sanitary fittings and electricity were installed
in the workshop and storage rooms. An assembly manual was written and
distributed. |
| December 1985 |
The second shipment, containing Atlas CKD-bicycles, arrived; partly
rusted, because they had not been packed in a container. |
| January 1986 |
The first 40 bicycles were sold (to the mechanics among others), while
about 80 bicycles had been assembled by the end of January
(see photo 3). |
| February 1986 |
The mechanics got their first wages: C$ 18,000 a month plus C$ 500 per
assembled bicycle; this is about three times the prevailing minimum wages.
Bicycles were sold for C$ 60,000 to priorized groups, C$ 90,000 to the public, and US$
125 to "internacionalistas" (foreigners working in Nicaragua).
The cost price of an assembled bicycle was about US$ 50. |
| March 1986 |
The enterprise was officially opened and named after a brother of one of the
mechanics (who had recently been killed in a fight with the Contra's):
"Leonel Diaz Artola".
A second workshop was opened in Masaya. |
| April 1986 |
The regional government assigned a project administrator for the daily
management of the (state) enterprise. A technical supervisor
was being trained to take over the quality control. |
| May 1986 |
The technical supervisor checked all bicycles on his own. |
| June 1986 |
New (better) tools arrived from the Netherlands. In Granada and Rivas
workshops were opened. The technical supervisor was fired because of internal
differences, but not replaced. |
| July 1986 |
Production rose about 50%, due to ceased quality control. |
| August 1986 |
Two mechanics were fired for committing fraud. Production rose to 200
bicycles a month (with only 9 assemblers). Maintenance and repairs were hardly done.
September 1986 CICAT deployed Frits van Gelder in the project, to succeed Peter van
Balen in December 1986. A questionnaire about the technical condition of sold bicycles
was held. |
| October 1986 |
The final bicycles of the first two containers were being assembled. While
waiting for the next container, maintenance and repairs were being promoted. |
| November 1986 |
A new Hero-shipment arrived, containing 300 (22") Gents' Roadstar, 250
(20") ladies' bicycles and 200 (20") boys' bicycles. The two last
mentioned came in "flamboyant" colours and had 26"x1. 5"
rims and tyres. |
| December 1986 |
Frits van Gelder succeeded Peter van Balen as CICAT - representative. 200
Flying Pigeon bicycles arrived in Jinotepe for a technical check up. They had been
assembled in Managua as part of 3,000 CKD-bicycles bought by MITRANS, meant for
distribution over all regions.
This checking resulted in totally disassembling and assembling of the bicycles. |
| January 1987 |
A new technical supervisor was being trained.
A new (and better) workshop was built in Granada. |
| February 1987 |
The stockmanager and one of the guards were fired for committing fraud. |
| March 1987 |
New shipment of tools arrived from the Netherlands. Container 4 and 5 were
still on their way, 6 and 7 were ordered. |
| April 1987 |
All CKD-bicycles from container 3 had been assembled. |
| May 1987 |
Frits van Gelder went to Chinandega (Region II) to talk about the set-up of a
bicycle assembly in that region (source 8). |
| June 1987 |
Finally, container 4 arrived. |
| July 1987 |
Paul Lazarom arrived in Nicaragua, to succeed Frits van Gelder in October
(1987); he is deployed by CICAT as well. |
| August 1987 |
Frits van Gelder and Paul Lazarom had a meeting with the Vice Minister of
Transport. They agreed on the necessity of the co-ordination of (future) bicycle
promoting activities. Frits van Gelder will be available for this job from October
1987. |
| September 1987 |
CICAT decided to look for potential sponsors for Frits van Gelder as an
advisor for MITRANS. |
- Major problems
- All arrivals of containers were delayed, due to logistic problems both in India and
during transit; sometimes there were delays up to five months.
-
- Sales to the public were less than 10% of the overall sales, due to:
- lack of publicity and promotion of the existence of the sale to the public.
- much too complicated purchase-procedures; at one stage of the project people even
needed a signature of the Governor of Region IV (who is the highest official of the
region, and therefore never at his office to sign such requests).
- deliberate restraint in assigning purchase-permissions from the side of
the regional government.
- Sales to the "internacionalistas" were less than 1%,
thus hardly bringing in any -
so much needed - hard currency. It is hard to understand why the regional government did
not promote these sales, not being able to provide dollars themselves.
-
- Discontinuity in the staff of some of the workshops, due to bad management and a
large turnover of staff.
- The personal capabilities of the mechanics were not used efficiently. Less
experienced staff had to do maintenance and repair work, which is more complicated than
assembling. Assembling was done by the most experienced - thus fastest - assemblers, to
maximize production.
- Mechanics stealing parts.
- Maintenance and repair work was hardly done, because:
- lack of publicity and promotion of the existence of maintenance and repair
facilities.
- lack of interest in promoting maintenance and repairs by both the regional government
and the enterprise.
- lack of a "tradition of maintenance"; most Nicaraguans do not go
to a repair shop until their bicycle (or something else) has completely
broken down, and sometimes they do not go at all.
- lack of some specific tools for repairing and some spare parts.
- Contacts and co-operation between the regional government and the foreign advisors
were poor. More and more the regional government made their decisions without consulting
either the Sofonias' project co-ordinator or the assigned engineers.
-
- Most of the trained mechanics varying in age from 15 to 30 learnt fast, though
hardly any of them had done a technical job before. Their major problems were:
- handling some bicycles specific tools.
- aligning the frame and fork; they were often misaligned, because of their several
months' stay in (too) small boxes (often prestressed).
- lacing and truing the wheels; truing-stands were of inferior quality, like many
other (delivered) tools.
- When (quality) control was loosened, the quality of assembling dropped. Apparently
their sense of responsibility was not sufficient to be able to abolish quality control
without adverse effects.
- The payment appeared to be a constant source of disagreement. Fixed wages curb
production figures, but may improve quality. On the other hand, being on piecework
stimulates production figures, but may jeopardize the quality of assembly.
- Technical evaluation
Below you will find a summary of the technical condition of the bicycle parts before or
during the assembling.
| rusty: | seat lug, bottom bracket shell, fork (blades), fork ends, rims, (bracket)
bearing cups, chain, carrier, bolts and nuts (in general).
The Atlas manufacturer had sent the CXD-bicycles in wooden boxes, which were packed
anything but seaproof. Therefore seawater had affected about 10% of the boxes. |
| damaged: | frame tubing, (head) bearing cups, rims, tubes, carrier, mudguards, (hub) dust
caps, thread (in general). |
| misaligned: | frame, fork, saddle-frame, rims.
Due to the small dimensions of the boxes and low production quality of the
manufacturers. |
| general complaints: |
- missing parts, especially nuts, bolts, washers and ball bearings;
- low quality of the materials, especially spoke nipples, bolts and nuts;
- low quality of the paint;
- spare parts came as a (fixed) percentage of all parts, while
specific ordering would be much more adequate;
- certain spare parts were lacking, therefore complete sets had to
be cannibalized.
|
To check the quality of the bicycles when being used, I checked about 60 bicycles that had
been in operation for at least two months (77% had been used five months or more); 80% of
the interviewed cyclists rode their bicycle 6-7 days a week; 65% travelled 1 - 10
kilometer a day; 61% travelled on mediocre and 27% on bad roads.
The major faults the technical investigation pointed out were:
- play in the head set, in the hubs (front and rear), in the rods of the brake system, in
the crank axle.
- buckled wheels, leaking valves, oxidation cracks in the tyres.
- improperly adjusted brakes.
- incorrectly adjusted chains (too tight or too loose).
- unstable stands.
- many of the accessories (carrier, chain case, mudguards) were loose.
The majority of these faults were due to lack of maintenance; some however, were due to
the poor quality of the parts themselves: rims, tyres, valve rubbers, saddles, spoke
nipples, nuts and bolts in general, thread. But it should be clear that you can never
expect high quality from a bicycle that has cost about US$ 50 (c.i.f.), which is about
five times the present minimum wages in Nicaragua.
CONCLUDING REMARKS
- Motorized transport related imports in Nicaragua amount to more than half of the
total export revenues. Maintaining the current motorized transport capacity - which is
already far too small to satisfy the overall transport demand - would even raise that
amount up to at least 75%.
- By now, the public transport system capacity in Managua, and probably nationwide,
may have dropped to only a quarter of the demand, thus indicating that the current
public transport policy is actually failing, and that alternatives have to be found.
- With urbanization at almost at 60%, and with 60% of the present cyclists riding 1
- 10 km. a day, and 90% of the cyclists using their bicycles to go to work or school,
bicycle transport should be promoted as an affordable, appropriate means of transport,
complementing motorized transport.
-
To make bicycle transport successful in Nicaragua some conditions will have to be
fulfilled:
- bicycle promoting activities have to be co-ordinated, in Nicaragua as well as in
supporting countries. The co-ordination in Nicaragua has to be integrated in the
national policy of the Ministry of Transport (MITRANS), which should include traffic
planning (e.g. road safety);
- imports of bicycles and spare parts have to be multiplied;
- bicycle production should start with decentralized assembly workshops;
- maintenance of bicycles has to be promoted among all cyclists;
- bicycles should be within reach for all sectors of the Nicaraguan society.
REFERENCES
- A. de Haan; De stedelijke informele sector in de gemengde economie van
Nicaragua; Leiden; 1987.
- Ricardo Navarro/Urs Heierli/Victor Beck: La bicicleta y los
tricicloss: St. Gallen: 1985.
- Financiera de Pre-inverasion (FINAPRI): Fabrica de bicicletates
Managua 1983.
- J. Kolpa: Low Cost Transport in ontwikkelingslanden, mogelijkheden
voor de fiets in Nicaragua: Amsterdam: 1987.
- International Trade Centre UNCTAD/GATT: Bicycles and components; a pilot
survey of opportunities for trade among developing countries: Geneva: 1985.
- P. van Balen: Fietsen voor Nicaragua: Delft 1987.
- R. Navarro Bicycle production in Nicaragua: St. Gallen: 1986.
- F. van Gelder: Propuesta pare un desarrollo de talleres decentralizados,
Jinotepe: 1987.
- Banco Central: Anuarios de Comercio Exterior Managua: 1971 - 1985.
Mail to:
Barbara
Gruehl Kipke
(barbara@mobility-consultant.com)
or to the
Webmaster
(webmaster@mobility-consultant.com).
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